Please review important information regarding the recent changes at Independence Blue Cross (IBC) and how they may affect you and your employees.

Autopay and Payment Information

If you’ve set up autopay for your IBC premium, your recurring payment information will automatically transfer to IBC’s new Group Portal billing system. However, during this transition, you might receive a system-generated message from the old system indicating that your payment was canceled. Please disregard this message; it is not a cause for concern. However, once the new Group Portal is live, it’s crucial to review your payment information to ensure everything is accurate. We also recommend confirming that your next payment goes through as expected after the transition date.

Temporary Challenges

As with any transition, there may be temporary challenges that arise. Some of the reported issues include:

• Incorrect or multiple ID cards issued
• Inactive prescription coverage despite active medical plans
• Delays in invoice generation
• Autopay/bank account information not transferred to the new portal
• General billing discrepancies
• Portal login troubles

While these challenges may cause some frustration, support is available to help navigate them. If you encounter any issues, don’t hesitate to reach out to your broker or IBC directly for assistance.