Independence Blue Cross answers questions about COVID-19

A message from Independence Blue Cross…

Independence is committed to ensuring that our members have access to the care they need, at the right time, and in the right setting. As COVID-19 has escalated into a serious global health threat, we are working to make sure that our members can receive appropriate testing and treatment for this virus, if needed. As the situation continues to evolve and we receive guidance, we will continue to evaluate our client and member needs.

About Telemedicine

1) If members use local providers (non-MDLive) for telemedicine, will their copays be waived during the 90 days?

Yes, copays for local Primary Care Providers that have telemedicine are also being waived for the 90- day period from March 6 – June 4, for all uses of telemedicine, even if unrelated to COVID-19. In addition, Penn OnDemand will not be taking cost share during this period. We will continue to monitor and evaluate the end date as the situation evolves.

Customers that have contracted directly with a telemedicine provider that submits claims to Independence for payment will be handled on a case-by-case basis following customer decisions. If a customer does not currently offer any type of telemedicine solution, they will be excluded from this benefit enhancement.